Embarkation headaches solved

AIDA, cruise with a smile

AIDA Cruises is the leading German cruise line, which allows passengers to experience a lifestyle-oriented, casual vacation.

The cruises on offer range from regional to around the world, with destinations in Europe, North America and the Caribbean, Middle East, Asia and Africa.

AIDA operates one of the most modern and eco-friendly fleets in the industry, with an overall capacity approaching 40000 passengers.

Country

Germany

Industry

Travel, Cruising

Company size

Enterprise (10000+)

Challenge

Check-in queues don’t make the guests happy

Delivering a top-notch guest experience is at the heart of AIDA Cruises’ mission.
But before the vacation even begins, every guest must go through embarkation — a process often slowed down by delays and long queues.

The problem becomes even worse when check-in hardware or networks fail — a common risk when infrastructure has to be set up from scratch at almost every terminal.

Solution

Time for a mobile revolution

We radically reimagined the check-in process with a dedicated mobile application that empowers crews to identify passengers and complete embarkation steps anywhere in the terminal — or even during transfers.

  • Automated data entry speeds up the process and reduces errors.
  • Minimal setup significantly shortens the time needed to prepare for embarkation.
  • Scheduled check-in times help distribute passenger flow, ensuring smooth operations and making long queues a thing of the past.

    • Technology stack

    Outcomes

    1 minute

    check-in time per passenger

    Zero

    set-up time needed for our mobile app

    Check-in anywhere

    using offline sync

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