More embarkation headaches solved

MSC Cruises, passion for the sea that goes back generations

For every MSC Cruises guest, embarking meant a paper-heavy check-in process and manual visa clearance.

The result? Delays and long queues — made even worse whenever hardware or networks failed, which was always a risk since infrastructure had to be set up from scratch at almost every terminal.

For the crew, processing stacks of paper forms after each embarkation meant long nights of error-prone manual work.

Country

Switzerland / Italy

Industry

Travel, Cruising

Company size

Enterprise (10000+)

Challenge

Paper forms: a drag on guests and crews

For each MSC Cruises guest, getting on board meant going through manual visa clearance and a paper-heavy check-in procedure.

This caused delays and queues which would get even worse if the check-in hardware or network failed, which could happen since everything had to be set up from scratch at nearly every terminal.

The processing of paper forms after each embarkation also meant a sleepless night of error-prone work for the crew.

Solution

Time for a mobile revolution

We transformed the check-in process for MSC Cruises with a dedicated mobile application that:

  • Eliminates paper forms and automates data entry — reducing errors and speeding up processing times.
  • Empowers crew to identify passengers and complete embarkation steps, including visa clearance, anywhere in the terminal or even during transfers.
  • Removes the need for physical check-in stations — once deployed on mobile devices, the app works anywhere, anytime.

    • Technology stack

    Outcomes

    80% reduction

    in check-in time per passenger

    99% paperless

    embarkation process

    Zero

    crew time spent on manual form processing

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