Paperless excursions – Software solutions trusted by maritime and more

AIDA, cruise with a smile

AIDA Cruises is the leading German cruise line, which allows passengers to experience a lifestyle-oriented, casual vacation.

The cruises on offer range from regional to around the world, with destinations in Europe, North America and the Caribbean, Middle East, Asia and Africa.

AIDA operates one of the most modern and eco-friendly fleets in the industry, with an overall capacity approaching 40000 passengers.

Country

Germany

Industry

Travel, Cruising

Company size

Enterprise (10000+)

Challenge

Paper tickets — wasteful in more ways than one

Shoreside excursions are a highlight of every cruise. Guests are eager to sign up for trips that let them experience destinations up close.

But traditionally, excursion registration was handled with paper tickets — easy to lose, wasteful to produce, and inefficient to manage.

Manual ticket checks and handwritten attendance reports meant long hours of repetitive, error-prone work for the crew — while guests faced queues and unnecessary friction.

Solution

Digital excursion management

We introduced a ticketless reservation app that completely eliminates paper waste and transforms the excursion process:

Guests register digitally — either on their own devices or with the help of excursion teams.

Boarding card scans replace paper tickets, giving tour guides and managers real-time visibility of attendance. Missing guests can be identified and contacted instantly.

Guests without prior reservations can still join — simply authorizing payment as they board the bus.

End-of-day reports are generated automatically, replacing hours of manual, error-prone reporting with a single click.